FAQS

Are you a factory?

Yes, we came from an automotive industry, and we are specialized into the design and production of our pack products for different applications. All supply chains are the top company for the cell making and famous brands.

What certificates do you have?

Our batteries come with GB31484, CE, RoHS, SGS, CNAS, MSDS, UL ,BIS and UN38.3 certificated for global markets.

Can I get samples to test first before place an order?

Yes, samples are available for your testing.

What is the MOQ?

From 1pcs to 50pcs, depends on the specific products and how tailor made specs .We support for the tailor design, please contact us for further information.

Which payment ways are available?

Sample Orders: PayPal,Western union.
Mass Production Orders: T/T(details payment terms in the contract)

What is the lead time?

Standard Part: 7-10working days
Order to Produce Part: 15-25working days
Tailor Made Part: 45-90 working days above (including design, moulding ,testing and validations)

How iSPACE to guarantee the quality for the whole package, how iSPACE to organize the after service？

our technology introduction , we are specialized into the pack design and production at the Automotive level safety function.
1.We are using the top quality cells from our partnership suppliers that cooperated with us for many years. As for the quality guarantee, we’ve got firm productive experiences gained from massive projects. We will regularly arrange our engineers to oversea countries in order to help foreign partners in tech and training aspects.
2.We’ve got the remote diagnostic tech, and the total big data system for supervising all the operations of the system.
3. 20years R&D technology with the Automotive design and development process passing the full validations before mass productions.
4. Intelligent manufacturing line to guarantee the smart and reliable process quality .
5. TS16949 quality control, 100% EOL testing ,BMS testing, for all the incoming material inspection, process quality control, testing before delivery, online barcode traceability system to track the production data in our cloud platform.

How iSPACE to guarantee the after sale service?

Cloud Platform: Micro grid ESS projects for the remote control and diagnostic if there is any abnormal and alarm. Send our local engineers for the site checking and problem solving if needed.
Global Main Market Presence: Mature and professional local team can offer a 24hours in-time services with online or offline .
Back team support: We will be online always for your call , mail, message to guarantee a fast solution.
Global Training: We will make the training for global presence during yearly visiting , exhibitions. Video calls, etc.